General Terms and Conditions of Business
Salzwelten GmbH, company registration number 55025w, Salzbergstraße 21, 4830 Hallstatt
1. Scope of application
These General Terms and Conditions of Business (also referred to below as “Terms”) apply to agreements concluded via the online shop https://www.salzwelten.at/en/shop/ between Salzwelten GmbH (also referred to below as “SALZWELTEN”) and the person ordering the goods (also referred to below as “CUSTOMER”), in the version valid at the time of the respective order.
These Terms apply only to CUSTOMERS who are consumers pursuant to Section 1 KSchG [Consumer Protection Act] or defined as consumers under applicable law.
By sending the order form, the CUSTOMER acknowledges that the Terms apply with binding effect in the version valid at this date. The Terms apply exclusively. Divergent or contradictory general terms and conditions of business or contract terms are not accepted by SALZWELTEN.
2. Offer and conclusion of contract
2.1. The contractual parties are the CUSTOMER and Salzwelten GmbH, company registration number 55025 w, Salzbergstraße 21, 4830 Hallstatt. The contractual language and language of ordering and of business is either German or English at the customer’s choice.
The descriptions of the goods from SALZWELTEN in the online shop are non-binding. Illustrations are only sample photos.
Offers are valid as long as stocks last. The CUSTOMER will be informed by email if stocks should be exhausted.
Goods are supplied exclusively in normal household quantities. As soon as it is apparent that the ordered goods are intended for resale, SALZWELTEN shall be entitled to immediately withdraw from the agreement. All costs incurred in connection with this, especially the purchase price and delivery costs, shall be borne by the CUSTOMER.
2.2. The CUSTOMER can initially place the goods in their shopping basket without obligation, and can correct the details they have entered at any time before sending a binding order by using the proofing tools that are provided for this and explained in the order process. By clicking on the order button (“Place Order”) the CUSTOMER places a binding order for the goods contained in the shopping basket.
Confirmation of the order takes place when SALZWELTEN accepts the offer to buy immediately after payment has been made, by emailing the invoice to the CUSTOMER.
3. Storage of the text of the agreement
SALZWELTEN will store the text of the agreement and email the order details and the Terms to the CUSTOMER at the latest with the delivery of the goods. The currently valid Terms can be viewed and be downloaded at any time at www.salzwelten.at.
4. Delivery terms
4.1. SALZWELTEN only supplies goods by dispatching them. It is not possible for CUSTOMERS to collect the goods themselves. Unless anything is agreed otherwise, delivery shall take place to the address for dispatch provided by the CUSTOMER.
Delivery normally takes place immediately. However, delivery dates and periods are non-binding and are not guaranteed. For deliveries outside Europe in particular, there can be delays in dispatching the goods.
4.2. If the expected delivery dates cannot be met, the CUSTOMER will be informed and notified of the new expected delivery date. If there is a delay of more than eight weeks, SALZWELTEN and the CUSTOMER may give up on the order and withdraw from the agreement. Non-compliance with the delivery dates shall only entitle the CUSTOMER to assert their right of withdrawal if SALZWELTEN does not implement the delivery despite a grace period of at least two weeks being set in writing. In this case any payments made shall be refunded to the CUSTOMER immediately.
4.3. To the extent permissible under applicable law, SALZWELTEN accepts no liability if there are hindrances to delivery in the sphere of its suppliers and producers. If compliance with the agreed delivery period should become impossible due to circumstances beyond the control of SALZWELTEN (in particular in the event of non-delivery by its suppliers and producers) or force majeure, SALZWELTEN shall be entitled to fully or partly withdraw from the agreement.
The risk of the loss of or damage to the goods shall pass to the CUSTOMER as soon as the goods are delivered to the CUSTOMER or to a third party determined by the CUSTOMER other than the carrier. If, however, the CUSTOMER concluded the contract for carriage himself/herself without using an option suggested for this by SALZWELTEN, the risk shall pass to the carrier when the goods are handed over.
Damages in transit must be reported to the respective carrier immediately.
5. Prices and shipment costs
All the prices stated are in euros and are gross prices including the statutory VAT. The prices stated do not include shipment costs.
Any country-specific import tax and value added tax and any customs tariffs incurred shall be borne by the CUSTOMER.
The following shipment costs apply to shipment of standard parcels:
- Shipment to Austria up to 10 kg: EUR 6.00
more than 10 kg: EUR 12.00
Estimated delivery period: approximately 3 – 4 working days
- Shipment to Germany up to 20 kg: EUR 12.00
Estimated delivery period: approximately 5 – 6 working days
- Shipment within Europe up to 20 kg: EUR 25.00
Estimated delivery period: approximately 7 working days
- Shipment worldwide up to 20 kg: EUR 45.00
Estimated delivery period: approximately 20 working days
6. Retention of title
SALZWELTEN remains the owner of the delivered goods until receipt of the full purchase price plus any shipment costs.
7. Payment terms
7.1. Payment of the purchase price and shipment costs is due on conclusion of the order. The statutory regulations on default apply. If the CUSTOMER should be in arrears of payment, SALZWELTEN shall be entitled to charge interest on late payment, reminder charges and if necessary also collection expenses as far as legally permissible.
7.2. The following payment methods are accepted:
The CUSTOMER pays the invoice amount with their credit card. The credit card is debited on conclusion of the order.
The CUSTOMER pays the invoice amount via the online payment service “SofortÜberweisung”. The amount is debited with the conclusion of the order. Further information is provided to the CUSTOMER during the order process. Please also note that the general terms and conditions of business of SOFORT Überweisung will apply. The account is debited on conclusion of the order.
The CUSTOMER pays the invoice amount via the online payment service PayPal. Registration is required for making online payments by means of PayPal. Further information is provided to the CUSTOMER during the order process. Please also note that the general terms and conditions of business of PayPal will apply. The account is debited on conclusion of the order.
8. Electronic invoice
With these Terms, the CUSTOMER accepts the receipt of an electronic invoice. The invoice will be sent to the CUSTOMER immediately after the payment transaction.
9. Information about revocation
CUSTOMERS within the EU who are consumers pursuant to Section 1 KSchG have the right to revoke their agreement within 14 days without stating the reasons:
9.1. Right of revocation
You have the right to revoke this agreement within fourteen days without stating the reasons. The revocation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
To exercise your right of revocation, you must inform Salzwelten GmbH, company registration number 55025w, Salzbergstraße 21, 4830 Hallstatt; [email: email@example.com; Phone: +43 6132 200 2496; Telefax Message: +43 6132 200 4400] by means of an unambiguous declaration (e.g. a letter sent by post, fax or email) of your decision to revoke this agreement. You can use the attached specimen revocation form for this, however this is not compulsory.
To comply with the revocation period, it is sufficient for you to send the notification that you are exercising the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this agreement, we have to pay back all the payments we have received from you, including the shipment costs (with the exception of the additional costs arising if you selected a different form of shipment to the most economical standard delivery offered by us), immediately, and at the latest within fourteen days from the day on which we received the notification of your revocation of this agreement. We will use the same payment method for this repayment as you used for the original transaction, unless anything has been expressly agreed with you otherwise; in no event will you be charged any fee because of this repayment.
We can refuse repayment until we have received the goods back again or until you have provided proof that you have sent the goods back, depending on which is the earlier date.
You must send the goods back to SALZWELTEN or hand them over immediately, and in any event at the latest within fourteen days from the day on which you informed us of your revocation of this agreement. You will have complied with this deadline if you send the goods back before the expiry of the fourteen-day period.
You will bear the direct costs of returning the goods.
You will only have to pay for any loss in the value of the goods if this loss in value is ascribable to unnecessary handling of the goods in order to inspect their quality, properties and functionality.
The right of revocation does not exist in respect of the following agreements:
agreements on the delivery of sealed goods which for reasons of health protection or hygiene are not suitable for return if their seal was removed after delivery.
9.2. Specimen revocation form
(If you wish to revoke the agreement, please complete this form and send it back.)
To Salzwelten GmbH, company registration number 55025w, Salzbergstraße 21, 4830 Hallstatt; [email: firstname.lastname@example.org; Phone: +43 6132 200 2496; Telefax Message: +43 6132 200 4400]
I/we (*) hereby revoke the agreement concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/received on (*)
Consumer’s signature (only when notified on paper)
(*) Delete as applicable.
10. Guarantee and limitations of liability
10.1. Unless expressly agreed otherwise below, the general statutory guarantee provisions apply. The guarantee period is 24 months from receipt of the goods.
When a used item is purchased, the CUSTOMER’S claims in the event of faults lapse on the expiry of one year from the receipt of the goods.
10.2. To the extent permiisible under applicable law, liability by SALZWELTEN for contractual or tortious breaches of duty is limited to intent and gross negligence and liability by SALZWELTEN for slight negligence is excluded, unless the liability arises out of death, injury to body or health.
11. Data protection
When processing data, SALZWELTEN adheres strictly to the data protection law in force.
The personal details collected when an agreement is concluded and those provided by the CUSTOMER are only stored, processed and used by SALZWELTEN for the time required to process the agreement in order to fulfil its obligations from the purchase agreement that has been concluded. The CUSTOMER hereby agrees that the personal details necessary for processing dispatches and returns can be transmitted to the companies commissioned by SALZWELTEN.
The CUSTOMER has a right to information about the data that is stored about him/her, and as applicable a right to the disclosure, correction, addition, blocking or deletion of this data. On request SALZWELTEN will be pleased to provide information at any time about the CUSTOMER’S personal details that have been stored. Enquiries can be sent to [email:email@example.com].
12. Online dispute resolution
The EU Commission provides an online dispute resolution platform under the link http://ec.europa.eu/odr. This gives consumers the opportunity of initially resolving disputes in connection with their online order without involving a court of law.
Pursuant to Art. 14 (1) of Regulation (EU) No. 524/2013, the CUSTOMER can also contact SALZWELTEN for this purpose by emailing: firstname.lastname@example.org.
13. Choice of Law, Court of Jurisdiction and Miscellaneous
13.1. The registered office of SALZWELTEN is deemed to have been agreed as the place of performance for all agreements concluded with SALZWELTEN via www.salzwelten.at.
13.2. Exclusively Austrian law applies, with the exclusion of its rules on the conflict of laws and of the UN Convention on Contracts for the International Sale of Goods. For consumers within the EU, the mandatory provisions of their national consumer law apply unless the respective Austrian provisions are more favourable for the consumer.
13.3. In the case of agreement with consumers from EU Member States, the consumer can choose between the court of their place of residence and the place of jurisdiction at the registered office of SALZWELTEN.
In the case of agreement with consumers from outside EU Member States, the competent court at the registered office of SALZWELTEN shall be deemed to be agreed as the place of jurisdiction unless applicable provisions of national consumer law prescribe another competent court as mandatory.
13.4. Modifications or additions to an agreement must be made in writing. This also applies to departures from the requirement for the written form. If one or more provisions of these Terms should be ineffective, both the agreement as a whole and also the other effective provisions of these Terms shall still remain in force.